Residents now have access to a “one-stop-shop” for City services with the launch of a satellite Client Service Centre Counter at the Ruth E. Dickinson library branch.
“The City is committed to improving access to City services for all residents, while at the same time making them efficient and cost effective,” said Mayor Jim Watson.
Starting in November, the library branch will host the new service counter, located at a desk on the branch’s first floor, which will be staffed by City employees and will provide area residents with services such as:
- OC Transpo bus tickets and passes
- Parking ticket payment, consideration parking, (any kind of parking request)
- Water and tax bill payment
- Animal licenses
- Solid waste bin coupons, calendars, yellow bags
- Burn permits
- Any City service request
The service counter will be open from Monday to Thursday 10am-noon& 1pm-4:30pm, Friday 1pm to 4:30pm.
“This will mean that Barrhaven residents no longer have to travel to Nepean or further south to pay a water bill or to get their bus pass,” said Councillor Jan Harder. “This pilot project provides easier access to many City services, situated in a place where residents already enjoy going – their community library.”
Also as part of the pilot project, the Cumberland library branch has been outfitted with a computer with dedicated access to ServiceOttawa online services and a phone line connected to the City’s 3-1-1 service.
Both of these pilots will run until March 2013 and will collect resident feedback to determine whether the projects will continue past the deadline.
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