no-solicitingDoor-to-Door salespeople are becoming more common, and unfortunately more aggressive as well. We've all heard stories of them trying to enter our homes under the guise of representing an energy company, or the city.

It's important to know your rights.

The following information about door to door sales is given on the Canadian Consumer Handbook website:

  • Ask to see the salesperson’s company issued identification and seller’s license or registration. Make note of his or her name, the name and address of the company, and whether the salesperson carries proper identification.
  • Don’t be pressured into buying anything. Watch for the warning signs: an offer of a free gift if you buy a product, an offer that is only good that day or a claim that a neighbour just made a purchase.
  • If you are interested in the product, ask for sales literature and then call or visit local stores that sell the same merchandise to compare prices. Some door-to-door products may be overpriced.
  • If you feel threatened or intimidated, ask the person to leave. Don’t leave the person unattended in any room of your home. When you are suspicious, immediately report the incident to the police.

Cancelling a contract

If you sign a contract with one of these companies, you are legally allowed to cancel the contract without penalty.

The Ontario Ministry of Consumer Services website provides the following information about cancelling a contract:

Under the Consumer Protection Act, 2002, you have the right to cancel an agreement and have your money returned to you if:

  • The contract is subject to a cooling off period. You have the absolute right to cancel (for any reason) within 10 days of receiving a written copy of the agreement.
  • The vendor has made a false, misleading or deceptive representation about the goods or services you agreed to buy or lease.
  • The information about the goods or services, or your rights as a consumer required by the Consumer Protection Act, are not provided to you in the agreement.

If you do want to cancel the contract, see the Ministry's website for sample letters.

Let us know

We at the HMBCA are here to help you. If you experience an aggressive door to door salesperson, or recognize them in our community, please let us know immediately so we can alert other members via Twitter and Facebook.